Customer Service

(7 hours)

• Learn and practice the skills needed to determine the customer's real needs and concerns.
• Learn and practice how to deal with upset customers in a win-win manner.
• Help the customer understand your needs and concerns.
• Learn how to use verbal and nonverbal skills to create "enthusiastic customers."

Pete Land has presented high-impact presentations and keynotes for the past 25 years to large multinational associations and corporate audiences. Topics include motivation, leadership, change, and communications. Referral and repeat engagements account for over 70% of his business. He has traveled to 50 different countries and spoken to audiences on four continents.

DVD-R or VHS demonstration tape and references are available upon request.

To learn more about booking Pete Land, call 334-271-2639
or use our Information Request Form.