Conflict Management

(7 hours)

• Understand the terms and concepts of conflict management
• Deal effectively with upset customers and co-workers
• Learn and practice effective listening skills
• Learn and practice the questioning skills needed to create a problem-solving atmosphere
• Learn and practice the skills needed to act as a facilitator in a conflict resolution interview

Pete Land has presented high-impact presentations and keynotes for the past 25 years to large multinational associations and corporate audiences. Topics include motivation, leadership, change, and communications. Referral and repeat engagements account for over 70% of his business. He has traveled to 50 different countries and spoken to audiences on four continents.

DVD-R or VHS demonstration tape and references are available upon request.

To learn more about booking Pete Land, call 334-271-2639
or use our Information Request Form.